Payment and Confirmation:
- If you use a debit/ credit/ other form of payment card for making a payment for the merchandise, it would be debited for the order placed by you on the very day you receive a formal order confirmation from us.
- Customers staying abroad can make a payment using an International Credit Card, Western Union or PayPal.
PayPal Payments – Please send us an email at email@example.com with the list of the products you wish to purchase and we will send you a PayPal invoice for the same. Order will be dispatched once we receive an intimation of payment receipt from PayPal.
- The official order confirmation email sent by us would include the tentative delivery time for your purchase. When your order is ready to be dispatched, we will provide the exact delivery date or a tentative delivery time frame.
- After placement of their order, customers can at anytime go to the “Order Status” section and find out their order status.
- If the direct sale of any products from other states is banned in any Indian state or a set of special documentation is required to process a sale, or a sale incites dual taxation from another state, we reserve the right to reject, cancel or accept such a sale due to such circumstances.
Rangkosh does not accept COD orders for the state of Kerala and UP due to the limitations of our COD logistics partner FedEx. Any COD orders thus received would be canceled after intimation of the same to the customer, and hence paid orders are advisable for residents of the above-mentioned states.
- Pre-paid orders would automatically be given preference over COD orders for orders containing sale products.
- Owing to the anticipated high-traffic volumes during sale events, Rangkosh reserves the right to cancel any product(s) present in a COD order, after intimating the buyer about the same.
Returns & Exchanges
For products on sale, returns or refunds will be entertained only IF the order was tampered during transit or if the delivered product was damaged or if incorrect product is received. Otherwise, all sale proceedings would be deemed final for products on sale. Exchange or refund/ return requests will not be entertained for orders which do not classify under the above-mentioned clauses.